Case Escalation Procedures

Case escalation procedures outline the process for transferring a case to higher levels of management or specialized teams when it requires additional oversight or expertise. These procedures help ensure that complex or high-risk cases are handled by the appropriate personnel and receive the necessary attention. Escalation procedures include criteria for determining when escalation is warranted, who should be notified, and what actions should follow.

Effective case escalation procedures help improve decision-making, reduce response times, and maintain compliance with regulatory requirements.